Now in our 34th year, Robinsons Security is a safety and security enterprise built and based in New Jersey
Contact Us
EMail: customerservice@asecuritydepot.com
Telephone number for
Customer Service:
973-652-7803
Mailing address:
Robinsons Security
Customer Service
564 Forest Street
Orange, NJ 07050
Payment Options
We accept the following credit cards & services
for shopping with Robinsons Security on the Web:
American Express
Discover
MasterCard
PAYpal
VISA
Credit Card Safety
We utilize state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your credit card data and privacy while you are shopping with us online. If, however, you prefer to place your order by telephone, call toll-free: 973-652-7803
Shipping Charges
within the United States
Please note we ship by weight, therefore other charges my apply.( such as items: window guards, security doors and screens)
| Merchandise Total |
Standard |
Second-Day |
| Gift Certificate: |
No charge |
No charge |
| up to .. $18.00 |
$ 9.95 |
$20.95 |
| $18.01 - $28.00 |
$ 10.95 |
$21.95 |
| $28.01 - $38.00 |
$ 12.95 |
$22.95 |
| $38.01 - $48.00 |
$ 12.95 |
$23.95 |
| $48.01 - $68.00 |
$ 16.95 |
$34.95 |
| $68.01 - $88.00 |
$ 19.95 |
n/a |
| $88.01 - $120.00 |
$ 24.95 |
n/a |
| $121.01 - $150.00 |
$29.95 |
n/a |
| $150.01 - $200.00 |
$34.95 |
n/a |
| $200.01 and over .. |
n/a |
n/a |
Shipping to Canada
A surcharge is added to the above shipping rates at checkout. Import taxes and duties, if any, are the responsibility of the recipient.
Shipping to Foreign Countries
A surcharge is added to the above shipping rates at checkout. Import taxes and duties, if any, will be the responsibility of the recipient.
New Jersey State Sales Tax
Purchases shipped to addresses in New Jersey State are taxed according to applicable sales tax in area purchase is being shipped to.
Order Status
We will send you an acknowledgement and confirmation of your order, via eMail (to the address you provide when placing your order), on the same day that your order is placed. Depending upon the time of day that an order is received, most orders ship-out same day, or, on weekdays, within 48 hours. If your order will be unusually delayed for any reason, you will receive additional notification and explanation by eMail.
Returns and Exchanges
If you are not completely satisfied with your purchase from Robinsons Security, you may return it for exchange, credit, or for a refund within 30 days. Please let us know the reason for returning the item, include sales receipt, your name, address and daytime telephone number. Let us know if you would like a refund, credit, or wish to exchange it.
We do ask that you open your package up as quickly as you can upon receipt. Due to the nature of our products, and some unscrupulous people, we are only able to offer 30 days for you to contact us if you need to return your item - we feel this is fair for all parties, and enough time for you to decide if your order will work for you. We are in the business of helping serious people who need a security item for a serious situation.We try to make our return process as easy as possible for you, so all we ask is that you 1) make sure the item(s) you ordered are not used and returned in their original brand new condition, and 2) either send us an email to returns@asecuritydepot.com or use our online form or call us at (973) 652-7803 to request an RMA (Return Merchandise Authorization) number and return instructions. We can only accept a return if it has been authorized by a Robinsons Security representative. If we receive a package that is an item for return and it does not have an RMA Number associated with it, it subject to be refused and sent back to you. So, to avoid that hassle, please make sure you contact us for an RMA Number and return instructions.
If in the unlikely event the item(s) you purchase were received damaged in shipment or has a manufacturer's defect, we of course will accept a return and get the item exchanged immediately (see our 90 Day Warranty information below). We ask that you still contact us for an RMA Number and return instructions. In this case, you will not be charged any shipping costs to return the item to us or shipping costs to ship it back to you, however, we do need to process your return in the same manner, so it is important that you do contact us for the return instructions.
However, contacting us by phone and leaving a voicemail regarding your request, or sending an email to returns@asecuritydepot.com during non-business hours will still validate your request for a return. Voicemails and emails are time and date stamped, so we will be able to confirm you made your request during the alotted time. If you request an exchange for an item of higher value, we will collect your payment information prior to shipping that item and charge you for the difference in cost plus appropriate shipping costs.
**Special exceptions for issuing refunds may be made on a case-by-case basis determined by Robinsons Security and can only be issued if authorized by a Robinsons Security representative. In these cases, any refunds will be subject to a 25% restocking fee (non-negotiable) and deductions for shipping costs to get the order to the customer.
Please note that window guards, security doors and security screens are not returnable. As these items are customized to fit your specific needs.
Please note: shipping charges are not refundable.
Send returns or exchanges to:
Robinsons Security
Customer Service
564 Forest Street
Orange, NJ 07050
> For a convenient Return Label
Privacy Policy
Robinson Security does not share or exchange online information. Any information you submit to us is only used to answer your questions, or to process orders and requests.
90 DAY WARRANTY
In addition to our satisfaction guaranteed promise, we offer a 90 DAY warranty on all of our security products (unless otherwise stated by the manufacturer) to be free of defects in workmanship and material beginning from the date of sale to you. Please follow the above return instructions if you need to return your item(s) under warranty. Please note, shipping costs to return an item being returned under warranty are not covered, however, we do not charge shipping to you when we ship the item(s) back to you.
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